Contact information
Contact Us
Pro Tools Direct | Company No. 16907083 Last updated: April 2026
Get in Touch
Whether you have a question about a product, need help with an order, or want to discuss a trade enquiry — we're here to help. We aim to respond to all messages within 1–2 business days.
Contact Details
Email hello@protoolsdirect.com
Website protoolsdirect.com
Registered Business Information
Trading Name: Pro Tools Direct Legal Entity: Cresva Commerce Group Limited Company Number: 16907083 Registered in: England & Wales
Customer Support Hours
Monday – Friday: 9:00am – 5:30pm (GMT/BST) Saturday – Sunday: Closed Bank Holidays: Closed
We monitor emails outside of these hours and will always aim to get back to you as quickly as possible.
Order Enquiries
When contacting us about an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of your query
This helps us resolve your enquiry as quickly as possible.
Returns & Complaints
For returns, damaged items, or complaints, please refer to our Returns & Refunds Policy or email hello@protoolsdirect.com with your order number and details. We aim to resolve all issues fairly and promptly.
Trade & Bulk Enquiries
If you are a trade professional, contractor, or business looking to purchase in volume, please reach out to us directly at hello@protoolsdirect.com with the subject line "Trade Enquiry" and we will be happy to discuss your requirements.
Cresva Commerce Group Limited is registered in England & Wales. Company No. 16907083.
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