Privacy policy

Pro Tools Direct | Company No. 16907083 | hello@protoolsdirect.com Last updated: April 2026

1. Who We Are

Pro Tools Direct is an online retailer operated by Cresva Commerce Group Limited, a company registered in England and Wales (Company No. 16907083).

When we refer to "we", "us", or "our" in this policy, we mean Cresva Commerce Group Limited trading as Pro Tools Direct.

Data Controller Contact: Email: hello@protoolsdirect.com

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

Visit our website at protoolsdirect.com
Place an order with us
Contact us by email or through our website
Sign up to receive marketing communications from us

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Data We Collect

Depending on how you interact with us, we may collect the following:

Identity & Contact Data

Full name
Email address
Phone number
Billing and delivery address

Transaction Data

Details of products purchased
Order history and value
Payment method (we do not store full card details — payments are processed securely by our payment provider)

Technical Data

IP address
Browser type and version
Device information
Pages visited and time spent on site
Referring URLs

Marketing & Communications Data

Your preferences for receiving marketing from us
Records of communications you have sent us

4. How We Collect Your Data

We collect data in the following ways:

Directly from you — when you place an order, create an account, contact us, or sign up for marketing
Automatically — via cookies and tracking technologies when you browse our website
From third parties — including payment processors, delivery partners, and advertising platforms (such as Meta/Facebook) where you have consented to data sharing on those platforms

5. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

Purpose	Legal Basis
Processing and fulfilling your order	Contract
Sending order confirmations and updates	Contract
Responding to your enquiries	Legitimate Interests
Fraud prevention and security	Legitimate Interests
Improving our website and services	Legitimate Interests
Sending marketing emails and SMS (where opted in)	Consent
Running targeted advertising via Meta/Facebook	Consent / Legitimate Interests
Complying with legal obligations	Legal Obligation

6. Marketing Communications

If you have opted in, we may contact you with promotional offers, product updates, and news about Pro Tools Direct via email or SMS.

You can opt out at any time by:

Clicking the unsubscribe link in any marketing email
Replying STOP to any SMS
Emailing us at hello@protoolsdirect.com

Opting out of marketing will not affect the delivery of transactional communications related to your orders.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies — required for the site to function
Analytics cookies — to understand traffic and behaviour (e.g. Google Analytics)
Marketing cookies — to serve relevant ads and track conversions (e.g. Meta Pixel)

You can manage your cookie preferences via the cookie banner on our website, or through your browser settings. Please note that disabling certain cookies may affect site functionality.

8. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties only where necessary, including:

Payment processors — to handle transactions securely (e.g. Shopify Payments, PayPal, Stripe)
Delivery partners — to fulfil and ship your order
Email and SMS platforms — to send transactional and marketing communications
Advertising platforms — such as Meta/Facebook, for ad targeting and performance tracking (subject to your consent)
IT and platform providers — including Shopify, who host our store
Legal or regulatory authorities — where required by law

All third parties are required to handle your data securely and in compliance with applicable data protection law.

9. International Data Transfers

Some of our third-party providers may process your data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

10. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Data Type	Retention Period
Order and transaction records	7 years (legal/tax obligation)
Customer account data	Duration of account + 2 years
Marketing preferences	Until you opt out + 1 year
Technical/analytics data	Up to 26 months
Support correspondence	3 years

11. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate or incomplete data
Right to erasure — request deletion of your data in certain circumstances
Right to restriction — ask us to limit how we use your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests, including direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@protoolsdirect.com. We will respond within 30 days.

12. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: ico.org.uk ICO Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO — please reach out to us first at hello@protoolsdirect.com.

13. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our store is hosted on Shopify, which maintains industry-standard security practices including SSL encryption.

Despite our best efforts, no data transmission over the internet can be guaranteed as completely secure. If you have concerns, please contact us.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be published on our website with the date it was last updated. We encourage you to review this page periodically.

15. Contact Us

For any questions, requests, or concerns relating to your privacy or this policy, please contact:

Pro Tools Direct (Cresva Commerce Group Limited) Email: hello@protoolsdirect.com Company No. 16907083 Registered in England & Wales

SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
Contact us at the following address to make a request: