Terms of service
Pro Tools Direct | Company No. 16907083 | hello@protoolsdirect.com Last updated: April 2026
1. About Us
Pro Tools Direct is an online retail store operated by Cresva Commerce Group Limited, a company registered in England and Wales.
Company Name: Cresva Commerce Group Limited Trading As: Pro Tools Direct Company Number: 16907083 Website: protoolsdirect.com Email: hello@protoolsdirect.com
When we refer to "we", "us", or "our", we mean Cresva Commerce Group Limited trading as Pro Tools Direct. When we refer to "you" or "your", we mean the person accessing our website or placing an order with us.
2. Acceptance of Terms
By visiting our website, browsing our products, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy and Returns & Refunds Policy, which are incorporated by reference.
If you do not agree with any part of these terms, please do not use our website or place an order.
We reserve the right to update these Terms at any time. The version published on our website at the time of your order will apply to that transaction.
3. Eligibility
By placing an order with us, you confirm that:
- You are at least 18 years of age
- You are a resident of the United Kingdom or another jurisdiction to which we agree to ship
- You are purchasing goods for personal or professional use and not for resale without our prior written consent
- The information you provide during the ordering process is accurate and complete
4. Products & Descriptions
We make every reasonable effort to ensure that product descriptions, images, and specifications on our website are accurate. However:
- Product images are for illustrative purposes only and may differ slightly from the actual item
- We reserve the right to amend product descriptions or specifications without prior notice
- In the event a product is listed with an incorrect price or description due to a typographical or system error, we are not obligated to fulfil the order at that price and will contact you to discuss the options
We sell professional-grade tools and equipment. It is your responsibility to ensure that any product you purchase is appropriate for your intended use. If you are unsure, please contact us before ordering.
5. Placing an Order
5.1 Order Process
When you place an order on protoolsdirect.com, you are making an offer to purchase goods subject to these Terms. A contract is formed between us only when we send you an order confirmation email confirming that your order has been accepted and is being processed.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
5.2 Order Confirmation
You will receive an automated email acknowledging receipt of your order. This acknowledgement does not constitute acceptance. Acceptance occurs when we send a separate dispatch confirmation or order confirmation email.
5.3 Out of Stock Items
If an item becomes unavailable after your order has been placed, we will notify you as soon as possible and offer a full refund, an alternative product, or an estimated restock date.
6. Pricing & Payment
6.1 Prices
All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable, unless otherwise stated.
We reserve the right to change prices at any time without notice. The price applicable to your order is the price shown at the time of checkout.
6.2 Payment
Payment is required in full at the time of placing your order. We accept the payment methods displayed at checkout. All transactions are processed securely. We do not store your full card details.
6.3 Failed Payments
If payment is declined or reversed after an order has been dispatched, we reserve the right to pursue recovery of the outstanding amount and may report the matter to the appropriate authorities where fraudulent activity is suspected.
7. Delivery
7.1 Delivery Areas
We currently deliver to addresses within the United Kingdom. If you require delivery to a different country, please contact us before ordering.
7.2 Delivery Timeframes
Estimated delivery times are provided at checkout and in your order confirmation. These are estimates only and are not guaranteed. We will not be liable for delays caused by circumstances beyond our control, including but not limited to carrier delays, extreme weather, or industrial action.
7.3 Delivery Responsibility
Risk in the goods passes to you upon delivery. If you are not available to receive your delivery, our carrier may leave your parcel in a safe place or with a neighbour, or attempt redelivery. Please refer to your dispatch confirmation for tracking information.
7.4 Failed Deliveries
If an order is returned to us due to an incorrect address provided by you, or repeated failed delivery attempts, we reserve the right to charge a redelivery fee or deduct the original delivery cost from any refund issued.
8. Returns & Refunds
Our Returns & Refunds Policy forms part of these Terms and is available in full on our website. In summary:
- You have 14 days from receipt of goods to notify us of your intention to return, in accordance with the Consumer Contracts Regulations 2013
- Items must be returned in their original, unused condition and packaging
- Refunds will be issued to your original payment method within 14 days of us receiving the returned goods
- Your statutory rights under the Consumer Rights Act 2015 are not affected
9. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged on arrival, or not what you ordered, please contact us at hello@protoolsdirect.com within 30 days of delivery. We will arrange for a replacement, repair, or full refund at no cost to you, including return postage.
We may request photographs or further information to assess the issue before proceeding.
10. Warranties
10.1 Manufacturer Warranty
Some products sold by Pro Tools Direct may come with a manufacturer's warranty. Details will be included with the product or can be obtained by contacting us. Manufacturer warranties are in addition to, and do not affect, your statutory rights.
10.2 Our Guarantee
We stand behind the quality of the products we sell. If you experience any issue with a product, please contact us and we will do our best to resolve it fairly and promptly.
11. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability to you in connection with any order shall not exceed the price paid for the goods in question
- We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of data, or damage to equipment caused by the use or misuse of products purchased from us
- We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter where it would be unlawful to do so
Nothing in these Terms affects your statutory rights as a consumer.
12. Intellectual Property
All content on protoolsdirect.com, including text, images, logos, product descriptions, and graphics, is the property of Cresva Commerce Group Limited or its licensors and is protected by applicable intellectual property law.
You may not reproduce, distribute, or use any content from our website without our prior written permission.
13. Website Use
13.1 Acceptable Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
You must not:
- Attempt to gain unauthorised access to any part of our website or systems
- Introduce malicious code, viruses, or harmful material
- Use automated tools to scrape, crawl, or extract data from our website without permission
- Use the site to transmit unsolicited or fraudulent communications
13.2 Availability
We aim to keep our website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend or withdraw the site without notice for maintenance, updates, or other operational reasons.
14. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them. Accessing third-party sites is at your own risk.
15. Governing Law & Jurisdiction
These Terms of Service and any dispute arising from your use of our website or purchase of our products shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Disputes & Alternative Resolution
We aim to resolve any complaints or disputes quickly and fairly. If you are unhappy with our service, please contact us at hello@protoolsdirect.com in the first instance and we will do our best to reach a resolution.
If we are unable to resolve a dispute, you may be entitled to use an Alternative Dispute Resolution (ADR) scheme. Details of available schemes can be found at the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr
17. Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, war, civil unrest, fire, flood, or failure of third-party services.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
19. Entire Agreement
These Terms of Service, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Pro Tools Direct in relation to your use of our website and any purchases made.
20. Contact Us
For any questions regarding these Terms of Service, please contact us at:
Pro Tools Direct (Cresva Commerce Group Limited) Email: hello@protoolsdirect.com Company No. 16907083 Registered in England & Wales
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.
These Terms of Service were last reviewed in April 2026.